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At ZEBORA, we take pride in the craftsmanship of our products. We believe you will be satisfied with our product quality and service, but if you encounter any issues, we make returns as simple as possible.

We accept returns for 60 days after delivery on items ordered from our website. To initiate a return, please contact us at support@zeborabiotech.com. Once we receive your items, we will issue a refund to your original payment method. To ensure a damage-free return, we ask that you send the item back in its original packaging.

If your item is not what you expected due to a manufacturer defect, we will provide a no-charge prepaid return label. For returns that are outside of our responsibility, we will provide a prepaid return label and may deduct the return shipping charge as well as a restocking fee of ten percent of the product's purchase price from your refund.

If your item arrives in less-than-perfect condition, please email us at support@zeborabiotech.com with a picture of the damage. Once confirmed, we will ship a replacement item within 3 business days. You won't need to return the damaged item.

How to Initiate a Return:

Contact Us First:

Email our customer service at support@zeborabiotech.com with your order ID, a clear product photo, and indicate the reason for the return, the condition of the item, and your desired resolution. Returns cannot be processed without this information.

Receive Notification or Prepaid Shipping Labels:

We will respond as soon as possible regarding your inquiry, requirement, or complaint, and we will notify you of the approval or rejection of your return and refund request.

Print Shipping Labels, Pack the Item, and Send It Out:

If your return is approved, please print the return label we send to you and securely tape it on the outside of your return package.

Place the item in its original packaging and seal the box with tape. Items must be returned undamaged with all original parts included. We do not accept returned items that are damaged, incomplete, or altered in any way.

Arrange for your return package with your local post office, and we will process your refund as soon as we receive the returned items.

Receive Your Refund:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will be automatically applied to your credit card or original payment method, usually within 8 business days.

FAQs:
Can I change or cancel my order?

Please contact support@zeborabiotech.com immediately. We'll do our best to assist you, but because our goal is to deliver your product as soon as possible, it's not always feasible to change or cancel orders, especially if the item is already on the way to you.

What should I do if my product arrives damaged?

While our packaging is specially designed to withstand small parcel shipping, mistakes do happen. Simply email support@zeborabiotech.com with a picture of the damage, and we’ll send a replacement free of charge.

What if I need to return or exchange but it’s been over 70 days?

Generally, we do not accept returns or exchanges that are overdue. Please unwrap the box as soon as you receive it to check the quality. If you receive the wrong item or it arrives damaged, do not accept the delivery. Inform your delivery representative and contact us.

Do I need to pay for return shipping?

If your product is not what you expected due to a manufacturer defect, we will provide a no-charge prepaid return label. For returns that are outside our control, we will provide a prepaid return label, and shipping costs will be the responsibility of the customer.

When will I be refunded?

Refunds will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit. Refunds cannot be issued to alternate cards or different forms of payment. Please note that payment processing is beyond our control, and it may take up to an additional 7-10 business days for the funds to be credited to your account.
What if my refund is late or lost?

1. If you do not receive an approved refund within 7-10 business days, please contact us at support@zeborabiotech.com for further investigation. In some cases, it may take longer for the refund to be officially credited to your card or account.

We typically process orders within 2 days, and it usually takes an additional 5-7 days for delivery. Due to extreme weather conditions, there may occasionally be delays in delivery. If you do not receive your shipping information, please don't worry—just contact us and allow us some time to resolve any issues with UPS&USPS.

Shipping FAQ:

What shipping carriers do you use?
We use UPS and USPS, depending on the closest distance to our warehouse.

After I place my order, how long until it arrives?
Our average estimated time of arrival (ETA) is currently 5-7 days. However, shipping carriers are experiencing capacity issues due to extremely high demand and extreme weather conditions, which may result in occasional delivery delays.

Do you offer expedited shipping options?
At this time, we do not offer expedited shipping options. 

Can I track my purchase?
Yes, once your order is shipped, you will receive an email with shipping information, including your tracking number.

How can I change or cancel my order?
To change or cancel an order that has already been processed, please contact our Customer Service department via email at support@zeborabiotech.com for assistance.

Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. Unfortunately, we do not ship outside the United States at this time. If you are able to complete payment on our website, it means your address is within our delivery area.

By using and purchasing through zeborabiotech.com, you consent to our shipping and return policies.